Customer Insights you have never seen before

Unlock blind spots on your customer pain points by analysing Customer Support tickets with the latest NLP technologies

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A unique framework to bring actionable insights for your product

We are able to detect fine nuances in customers' reasons to reach out (struggling to use a particular feature, facing unexpected product behaviors, request for further support)
We link requests to your product's specific features so that each report has a clear owner within your organization

Analytics, CSAT and NPS focus on what happened without explaining the root causes
Surveys, Success check-ins, and interviews miss general quantitative relevance
Existing VoC programs need to combine multiple sources to build a complete pictures of what matters to the customers

Real-time feedback: tickets analysis flag risky signals before they escalate;
Contextual information: users describe their situation and the impact on their experience;
Broad representation: tickets mirror all customer pains points as well as usability blind spots, something hard to grasp otherwise.

Quick start: Immediate connection via API key of your Support platform (e.g. Zendesk, Jira, Intercom...)
No overhead: no engineering time asked of your team, all the work is on our side
Accurate: adapted to your company, first results in less than 10 days

Mindmesh iis built from the ground up with privacy and security in mind.

SOC2 Type II certified and verified for Google OAuth sensitive scopes.

Your data is secure, encrypted, always available and backed up.

Implements all industry-standard security protocols to secure your data.

Employees only access what they are allowed to.

Mindmesh is built from the ground up with privacy and security in mind.

SOC2 Type II compliant and verified for Google OAuth sensitive scopes.

Your data is secure, encrypted, always available and backed up.

Implements all industry-standard security protocols to secure your data.

Employees only access what they are allowed to.