Sign up for
Get started

What is community forum?

Definition: A community forum is an online platform where individuals with shared interests, goals, or concerns interact, ask questions, share knowledge, and collaborate on various topics. 

Businesses and organizations often create and manage community forums to provide a space for their customers to connect, seek assistance, and exchange ideas.

In the context of customer support, community forums are an additional channel for users to find answers to their questions, share experiences, and offer tips or best practices related to a product or service. 

These forums help reduce the load on customer support teams and empower users to solve issues on their own or with the help of peers. 

Community forums also serve as a good place to identify common concerns, gather customer feedback, and improve their products or services based on user experiences.

Examples of successful community forums

Github community forum

GitHub allows developers to work together on projects, share code, and contribute to open-source projects. 

GitHub's "Issues" and "Discussions" sections serve as forums where users can report bugs, suggest features, ask questions, and collaborate on resolving problems related to software projects.

The platform encourages developers to engage with each other, share knowledge, and contribute to the broader developer community. 

Wonder what your customers want?
Discover Mindmesh

Article FAQs

Why is a community forum good?
A community forum is good because it reduces the load on customer support teams by fostering customer engagement, loyalty, and peer-to-peer support. 
How do I encourage user participation in my community forum?
Promote the forum through marketing channels, create relevant and engaging content, acknowledge and reward active contributors, and maintain a friendly and welcoming atmosphere.
How should I handle negative or inappropriate content on my community forum?
Establish clear guidelines, appoint moderators to monitor content, and take appropriate action to address violations, such as issuing warnings, removing content, or banning users if necessary.

Recommended Terms


Get started

Hundreds of tech workers have already
tried Mindmesh and use it daily

Get Started

A monthly newsletter delivered straight to your inbox